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Information about the availability of the BVNK Crypto Payments services.
Temporary SWIFTRef Data Issue Impacting addition and validation of EUR SEPA beneficiariesOperational

Incident Status

Operational

Components

Ethereum (ETH), Tether USD (USDT-ERC20), USD Coin (USDC-ERC20), Dai (DAI-ERC20), PayPal USD (PYUSD-ERC20), Shiba Inu (SHIB-ERC20), First Digital USD (FDUSD-ERC20), Tronix (TRX), Tether USD (USDT-TRC20), Binance Coin (BNB), Tether USD (USDT-BEP20), USD Coin (USDC-BEP20), Shiba Inu (SHIB-BEP20), First Digital USD (FDUSD-BEP20), Tether USD (USDT-POLYGON), USD Coin (USDC-POLYGON), Polygon (POL-POLYGON), Cardano (ADA), Algorand (ALGO), Bitcoin (BTC), BitcoinCash (BCH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Solana (SOL), Wallets

Service

Crypto Payins, Crypto Payouts, Crypto Payins (Sandbox), Crypto Payouts (Sandbox), BVNK Portal


June 11, 2026 15:50 UTC
IDENTIFIED

Update: Temporary SWIFTRef Data Issue Impacting addition and validation of EUR SEPA beneficiaries We are currently aware of an ongoing issue affecting how our Maltese BIC (SYPLMTM2XXX) has been displayed within the SWIFTRef reference data service. Current Status: - Our BIC remains active and fully operational - SWIFTRef has corrected the reference data, and SYPLMTM2XXX is now shown as active and published on BWO as of 9 June 2026 - SWIFT issued a broadcast on 10 June 2026 notifying the SWIFT community that BIC SYPLMTM2XXX is active and requesting participants to update their records accordingly - There is no impact to EUR funds already sent or successfully executed transactions Potential ongoing impact: - Some customers may experience temporary issues when adding or validating EUR SEPA beneficiaries. In such cases, we kindly ask customers to contact their bank or payment provider and request that they refresh their SWIFTRef reference data to reflect our active BIC - EUR payment setup or beneficiary validation may be delayed or temporarily rejected until the remitting banks and payment providers databases are updated with the correct information We continue to actively monitor the situation closely, working with our counterparties and will provide further updates when possible.

June 9, 2026 14:44 UTC
IDENTIFIED

We are currently aware of an ongoing issue affecting how our Maltese BIC (SYPLMTM2XXX) has been displayed within the SWIFTRef reference data service. Current Status: - Our BIC remains active and fully operational - SWIFTRef has corrected the reference data, and SYPLMTM2XXX is now shown as active and published on BWO as of 9 June 2026 - There is no impact to EUR funds already sent or successfully executed transactions Potential ongoing impact: - Some customers may experience temporary issues when adding or validating EUR SEPA beneficiaries. In such cases, we kindly ask customers to contact their bank or payment provider and request that they refresh their SWIFTRef reference data to reflect our active BIC - EUR payment setup or beneficiary validation may be delayed or temporarily rejected until the remitting banks and payment providers databases are updated with the correct information We are actively monitoring the situation closely, working with our counterparties and will provide further updates when possible.

June 8, 2026 14:55 UTC
IDENTIFIED

We are currently experiencing an issue affecting how our Maltese BIC (SYPLMTM2XXX) is displayed in the SWIFTRef reference data service. Note: - Our BIC remains active and operational - We are aware that SWIFTRef is currently showing incorrect or outdated information - SWIFT has confirmed that the reference data will be corrected imminently - There is no impact to EUR funds or executed transactions Potential impact - Some customers may experience temporary issues when adding or validating EUR beneficiaries - EUR Payment setup or validation may be delayed or rejected We are actively working with SWIFT to ensure the data is corrected as quickly as possible. We expect the correction to be reflected shortly and will provide further updates..."

Ethereum (ETH)




Operational

Tether USD (USDT-ERC20)




Operational

USD Coin (USDC-ERC20)




Operational

Dai (DAI-ERC20)




Operational

PayPal USD (PYUSD-ERC20)




Operational

Shiba Inu (SHIB-ERC20)




Operational

First Digital USD (FDUSD-ERC20)




Operational

Tronix (TRX)




Operational

Tether USD (USDT-TRC20)




Operational

Binance Coin (BNB)




Operational

Tether USD (USDT-BEP20)




Operational

USD Coin (USDC-BEP20)




Operational

Shiba Inu (SHIB-BEP20)




Operational

First Digital USD (FDUSD-BEP20)




Operational

Tether USD (USDT-POLYGON)




Operational

USD Coin (USDC-POLYGON)




Operational

Polygon (POL-POLYGON)




Operational

Cardano (ADA)




Operational

Algorand (ALGO)




Operational

Bitcoin (BTC)




Operational

BitcoinCash (BCH)




Operational

Dogecoin (DOGE)




Operational

Litecoin (LTC)




Operational

Ripple (XRP)




Operational

Solana (SOL)




Operational

Wallets




Service Disruption

History (Last 7 days)

Degraded Performance – Crypto Service Disruption

Incident Status

Service Disruption


Components

Ethereum (ETH), Tether USD (USDT-ERC20), USD Coin (USDC-ERC20), Dai (DAI-ERC20), PayPal USD (PYUSD-ERC20), Shiba Inu (SHIB-ERC20), First Digital USD (FDUSD-ERC20), Tronix (TRX), Tether USD (USDT-TRC20), Binance Coin (BNB), Tether USD (USDT-BEP20), USD Coin (USDC-BEP20), Shiba Inu (SHIB-BEP20), First Digital USD (FDUSD-BEP20), Tether USD (USDT-POLYGON), USD Coin (USDC-POLYGON), Polygon (POL-POLYGON), Cardano (ADA), Algorand (ALGO), Bitcoin (BTC), BitcoinCash (BCH), Litecoin (LTC), Ripple (XRP), Solana (SOL)


Service

Crypto Payins, Crypto Payouts



June 26, 2026 13:53 UTC
RESOLVED

The issue affecting our crypto processing services, has been resolved. We apologize for the disruption and appreciate your patience during this time.

June 26, 2026 12:29 UTC
MONITORING

We are currently investigating an incident affecting our crypto processing services, which may result in delays to crypto deposits, withdrawals, and other related transactions. Our engineering team has identified the issue and has already restored the affected service. We apologize for the inconvenience. Next update: 14:30 UTC
Service Notice — BASE TransactionsService Disruption

Incident Status

Service Disruption


Components

Wallets


Service

BVNK Portal



June 25, 2026 19:49 UTC
RESOLVED

The issue affecting the settlement of BASE transactions has now been resolved. The BASE team has addressed the matter on their end, and settlements on the BASE network are processing as expected. We appreciate your patience during this time. Thank you for your understanding.

June 25, 2026 16:34 UTC
MONITORING

We are currently aware of an issue affecting the settlement of BASE transactions. Settlements on the BASE network are temporarily delayed and will not process until the BASE team has resolved an ongoing issue on their end. Our team is actively monitoring the situation and is in contact with the BASE team for updates. We will provide a further update as soon as the issue has been resolved and settlements resume The next update will be provided at 22:00 UTC
Notice of SEPA payment disruptionsDegraded Performance

Incident Status

Degraded Performance


Components

Wallets


Service

BVNK Portal



June 24, 2026 16:43 UTC
RESOLVED

The issue affecting a portion of SEPA Instant (SEPA INST) payments has now been resolved. We apologise for any disruption this may have caused and appreciate your patience and understanding while our teams worked to restore the service.

June 24, 2026 09:39 UTC
INVESTIGATING

We are currently experiencing delays affecting a portion of SEPA Instant (SEPA INST) payments. Our team is actively investigating the issue and working to restore normal processing times as quickly as possible. next update 12:00 UTC
Delayed transaction processingDegraded Performance

Incident Status

Degraded Performance


Components

Ethereum (ETH), Tether USD (USDT-ERC20), USD Coin (USDC-ERC20), Dai (DAI-ERC20), PayPal USD (PYUSD-ERC20), Shiba Inu (SHIB-ERC20), First Digital USD (FDUSD-ERC20), Tronix (TRX), Tether USD (USDT-TRC20), Binance Coin (BNB), Tether USD (USDT-BEP20), USD Coin (USDC-BEP20), Shiba Inu (SHIB-BEP20), First Digital USD (FDUSD-BEP20), Tether USD (USDT-POLYGON), USD Coin (USDC-POLYGON), Polygon (POL-POLYGON), Cardano (ADA), Algorand (ALGO), Bitcoin (BTC), BitcoinCash (BCH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Solana (SOL), Wallets


Service

Crypto Payins, Crypto Payouts, Crypto Payins (Sandbox), Crypto Payouts (Sandbox), BVNK Portal



June 22, 2026 21:50 UTC
RESOLVED

The issue affecting Merchant Payment Service delays has been resolved. We apologize for the disruption and appreciate your patience during this time.

June 19, 2026 19:04 UTC
MONITORING

We have resolved the issue affecting our trade processing and are closely monitoring the system to ensure full recovery and stability. Thank you for your patience. Next update at 20:00 UTC

June 19, 2026 18:17 UTC
INVESTIGATING

We have identified an issue that is currently impacting processing and causing delays. Our team is actively investigating the root cause and working to implement a resolution as quickly as possible. We understand the importance of timely processing and are treating this matter with the highest priority. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding while we work to resolve the issue. Next update and estimated resolution by 19:00 UTC