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Information about the availability of the BVNK Crypto Payments services.

Bitcoin (BTC)




Operational

Ethereum (ETH)




Operational

Tether USD (USDT-ERC20)




Operational

Tether USD (USDT-TRC20)




Operational

Ripple (XRP)




Operational

Litecoin (LTC)




Operational

BitcoinCash (BCH)




Operational

Dai (DAI-ERC20)




Operational

Dogecoin (DOGE)




Operational

USD Coin (USDC-ERC20)




Operational

Algorand (ALGO)




Operational

Cardano (ADA)




Operational

Solana (SOL)




Operational

Tronix (TRX)




Operational

Binance Coin (BNB)




Operational

Wallets




Operational

USD Coin (USDC-POLYGON)




Operational

Matic (MATIC-POLYGON)




Operational

PayPal USD (PYUSD-ERC20)




Operational

History (Last 7 days)

Degraded performance on BTC withdrawals.Degraded Performance

Incident Status

Degraded Performance


Components

Bitcoin (BTC)


Service

Crypto Payouts



July 25, 2024 7:32AM UTC
[Resolved] Incident ID: Inc-364 Date and Time of Incident: 24 July 2024, 7:43AM Date and Time of Resolution: 24 July 2024, 9:05AM Overview: On 24 July 2024, 7:43AM, our team identified an issue affecting BTC withdrawals. The issue was fully resolved on 24 July 2024, 9:05AM. Below is a detailed summary of the incident, the impact it had, and the steps taken to resolve it. Impact: 20 BTC withdrawals processing times were delayed. Affected Services: BTC withdrawals Customer Impact: On 24 July 2024, 7:43AM, our team identified an issue affecting BTC withdrawals. These BTC withdrawals processing times were delayed. Actions: Our team is implementing preventative measures to reduce the likelihood of similar issues in the future. Conclusion: We understand the inconvenience this incident may have caused and apologize for any disruption. Thank you for your understanding and continued support. For any further questions or concerns, please do not hesitate to contact our support team.

July 25, 2024 7:05AM UTC
[Resolved] The issue affecting BTC withdrawals has been resolved. We apologize for the disruption and appreciate your patience during this time.

July 25, 2024 1:04AM UTC
[Monitoring] We have resolved the issue, and we are currently implementing additional measures to prevent the recurrence of this issue. All transactions that were affected have been processed, and we will continue to monitor the situation to ensure that all issues are fully resolved.

July 24, 2024 5:19PM UTC
[Monitoring] We have resolved the issue and are currently working on a secondary measures to insure the experienced issues do not affect our users again. All affected transactions are processed and we will continue to monitor to insure all issues are resolved. Next update 22:00 UTC

July 24, 2024 2:18PM UTC
[Monitoring] We have resolved the issue affecting BTC withdrawals and are closely monitoring the system to ensure full recovery and stability. Thank you for your patience. Next update at 17:00 UTC

July 24, 2024 11:59AM UTC
[Monitoring] We have resolved the issue affecting BTC withdrawals and are closely monitoring the system to ensure full recovery and stability. Thank you for your patience. Next update at 2PM UTC

July 24, 2024 6:29AM UTC
[Identified] We are experiencing an intermittent disruption on BTC withdrawals. We have identified the root cause and are implementing a stable solution. We appreciate your patience as we work to resolve the issue promptly. Rest assured, we are taking all necessary steps to ensure the normal and timely confirmation of BTC payouts. The next update will be posted at 11:00 UTC. Thank you for your understanding. We apologize for the inconvenience.